A Survey on the Perception of the Cause of Failure of Dental Prosthesis Manufacture by Dental Technicians
오신근, 황경숙, 이충재,
소속 상세정보
오신근 ( Oh Shin-Geun ) - Shinhan University Department of Deantal Technology and Science
황경숙 ( Hwang Kyung-Sook ) - Shinhan University Department of Deantal Technology and Science
이충재 ( Lee Chung-Jae ) - Shinhan University Department of Deantal Technology and Science
Abstract
Objective: When the patient visits the dentist to install the final dental prosthesis after treatment, the final dental prosthesis if it does not fit, the patient’s satisfaction will sharply drop if the patient’s hospitalization is requested. The remanufacturing of such a dental prosthesis reduces both patient satisfaction and causes manpower, time, and economic losses. Therefore, I would like to analyze the cause of the remanufacturing of dental prosthesis, centering on dental technicians who manufacture most of the dental prosthesis through questionnaires and identify a direction in which both patients and suppliers can be satisfied.
Methods: For this study, 193 dental technicians working in Seoul and Gyeonggi-do were randomly selected. The general characteristics of the study subjects were identified, and the cause and improvement plan for the remanufacturing of the dental prosthesis were identified.
Results: The cause of the remanufacturing of dental prosthesis as per the general characteristics of dental technicians was analyzed using one-way analysis of variance and Pearson’s correlation coefficient. For manufacturing the dental prosthesis, 48% of the subjects were ‘mistakes or lack of skills by the manufacturer in the laboratory’, 25% of them were ‘deformation of an impression or material’, and ‘inaccurate information provided by dentists’; it appeared in the order of 20%.
Conclusion: Because the causes of remanufacturing of dental prosthesis are not limited to dental technicians, but are diverse in the area where dental health professionals are engaged, all dental health care professionals reduce the remanufacturing of dental prosthesis and promote smooth communication such that patients can be satisfied.
키워드
remanufacturing; medical satisfaction; dental prosthesis; medical communication
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